Business/vertical consulting

Business/vertical consulting contains the following subjects:

• Analysis and process optimization
• Kickoff and workshop guidance
• Verticals

Analysis and process optimization

Do you know how the processes in your organization work in detail? After the implementation of a new IT system you need more time than before or you have much more to do? You have less flexibility and can’t control the system?

If this is the case, you and/or your implementation partner has done something wrong in the implementation phase. This happens very often in organizations due to the fact of time, knowledge and less experience.

We as Softlution can help in both cases with well proven methods. Very often we didn’t have all the information from the employees due to the fact that small important manual steps were forgotten in the analyzing phase. With swim line diagrams, we worked out the flow of data between system and manual actions in different sessions.

After the analysis phase, we optimize and visualize the processes which will be discussed, adjusted and agreed together with our customers.

“With our long term experience, we bring the business requirements together with the possibilities of the existing or new system. It makes no sense to adjust internal processes to the possibilities of an IT system”
Stefan Herold, Director Consulting Softlution Group.
 

Health check

Beside the process optimization, we analyze existing E-Commerce Solutions. Analyzing is measuring performance, implementation, marketing activities, services and success of the solution.

We see very often in the market that companies start an E-Commerce solution without much success. Conversion rates are very low and the result is that they have fewer orders than planned. With analyzing tools and profilers we can see very quickly where the problem is and start activities together with the customer to improve the E-Commerce solution in short terms.

Benefits of analyses and process optimization

• Documentation existing processes and adopted processes
• External moderator
• Bring different departments together and define an enterprise solution
• Process driver – because it’s external and cost money
• Sparring partner against people which don’t want changes in processes
• Learn from well proofed processes and experiences of other organizations
• Enhance conversion rates in E-Commerce solutions
• Advices for higher automation 

Kickoff and workshop guidance

To have a successful workshop, it is important that the workshop is well prepared and organized. Very often you can see, that a lot of persons are sitting around the table, but don’t involve themselves into the discussions or the other way around, that people are involved too much with the wrong focus.
Softlution is aware of this fact and goes well prepared in these workshops. With a clear agenda and methods, Softlution has very useful discussions and get all necessary information from the group. Beside this Softlution gives the group in the workshop helpful hints about possibilities and improvements, which are necessary for the further steps.

If Softlution is implementing an E-Commerce, PIM or CMS project, a kickoff workshop with a detailed functional specification phase is mandatory, to be sure that for both sites it is clear what they get and must deliver.
 

“In a workshop we have a good balance between theoretical information and practical sessions. People must get a feeling what happens in a modified situation or with a new system. Only with this step they can imagine how it is”
Stefan Herold, Director Consulting Softlution Group

Benefits

• Good documentation and specification
• Experienced moderator
• Proofed method to got all necessary information
• Less internal work (preparation, results, etc.)

Verticals

Due to the fact that Softlution is active in the market for more than 13 years; we have many customers in the same business area. Every customer has his own strengths and had problems in the past. We learned the requirements in this business area and developed strategies, modules and tools, which can be helpful as well for new customers.

In general we understand much quicker the business of the customer.

We are very well skilled in the verticals of:

• Telecommunication
• Media / Publishing (books, CD/DVD, software, digital downloads, …..)
• MRO (Maintenance Repair Operation)
• Retail (e.g. clothing)
• Wholesale
• Agriculture
• Automotive

Ask for our references in each vertical sector.

Benefits

• Quicker time-to-market
• Very good business knowledge 
• Known Suppliers and customers
• Functions and modules developed – can be perhaps reused