Service Level Agreement (SLA)

At Softlution, we invested heavily into our managed services department to offer our customers hosting, maintenance and support of eBusiness and CMS applications. Our Service Level Agreement (SLA) contains all requirements in terms of availability and performance. Our Managed Services team supports your applications and is the first point of contact in case of problems.

In working with Softlution Managed Services, you will gain:

• A highly secure environment
• A solid partner for enterprise application eBusiness services
• Highly skilled dedicated employees
• Optional 24 * 7 support

Our technology partners for Managed Services include recognized market leaders like SUN Microsystems (hardware, Solaris, storage and MySQL database), ORACLE (database) and SonicWall (security devices) and Brocade (SAN).